Help Center

Find the answers you need. Below is a list of our most popular help center articles.

Simon XTi - Quick Links

• Plug and Protect Placement & Quick Start Guide - Simon XTi
• Getting Started on the Help Center- Simon XTi
• How to clear a low battery
• I just got a new sensor, how can I add it?
• Image Sensor Guide
• How can I add a Z-Wave Device?

Simon XT - Quick Links

• Plug and Protect Placement & Quick Start Guide - Simon XT
• Getting Started on the Help Center- Simon XT
• My Motion Sensors Appear to Be Not Working
• I am getting a sensor failure or malfunction. What is causing that? How can I fix it?
• How to Perform a Sensor Test (and check the wireless range)
• Why is my system beeping?
• How can I change my code?
• How do I Change the Volume or Vocal Settings on My Simon XT?

Sensor / User Interface Quick links

• How do I get the LiveWatch App for my smartphone?
• Why do sensors of the same type have a different status in LiveWatch?
• How to Install a Door or Window Sensor
• How to add a LiveWatch camera

DIY Quick Links

• Existing panel takeover checklist
• Universal Alarm Bridge (UAB/TG1-Express) Installation Guide

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